Open RFP

VOIP, CALL CENTER, AND IVR SERVICES

Description: The State of South Carolina is seeking a provider for statewide hosted VoIP and messaging, contact center, and IVR services. The contract requires service performance management, security measures, disaster recovery, and technical and pricing proposals.

Buyer: South Carolina Department of Transportation
StateAgency · SC, US
Released: Jan 31, 2022
Closes: Sep 28, 2028(715 days left)

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Key Contacts on this RFP

Decision makers connected to this RFP from South Carolina Department of Transportation.

Daniel A. PerezAuditor

*******@************

+1 (***) ***-****

Joy PowellAuditor

*******@************

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Delicia G. WingardCertification Program Manager

*******@************

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Max K. MetcalfChair

*******@************

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South Carolina Department of Administration
State AgencySC
Posted
-
Closes
Sep 28, 2028
VOIP, CALL CENTER, AND IVR SERVICES
The State of South Carolina (Department of Administration, OTIS) seeks statewide hosted telecommunications services across three lots: Hosted VoIP & Messaging, Hosted Contact Center, and Hosted IVR, with SIP-enabled solutions and Tier 3/4 U.S.-based data center deployment. The solicitation requires demonstrated enterprise telecom experience with references, allows multiple awardees per lot, includes an initial three-year term plus option years, and lists a proposal due date of 2028-09-28 at 3:00 PM.

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