After Hours Telephone Answering and Coverage Service RFP
Description: Seeking proposals for telephone answering services during non-business hours. Services include receiving initial calls reporting deaths and the necessary follow up procedures required to meet the operational needs for the office and investigations.
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The Maine Attorney General’s Office of the Chief Medical Examiner seeks a vendor to provide after-hours telephone answering and coverage for a five-year period. The contractor will capture death-report information, enter it into the OCME case-management system, coordinate with investigators and medical personnel, and maintain call logs and service continuity during holidays and emergency shutdowns. The contract has an initial two-year term with up to three one-year renewal options, and proposals are evaluated on qualifications, technical approach, and cost.
The Maine Office of the Attorney General’s Office of Chief Medical Examiner seeks a vendor to provide after-hours telephone answering and coverage for death reports and related follow-up. The contractor will collect and document decedent, scene, circumstantial, medical, and social-history information, enter case data, coordinate with OCME personnel, and maintain call logs. Service is required from 4:30 p.m. to 7:30 a.m. on weekdays, throughout weekends, and on recognized holidays; proposals are due October 23, 2026, at 4:00 p.m. EDT.
The Housing Authority of the City of Los Angeles seeks proposals for as-needed live answering, dispatching, and work-order entry services. The contract has a one-year base term and four optional one-year extensions, for a maximum five-year term. The work is funded with federal HUD monies and requires compliance with applicable regulations; evaluation includes qualifications, staffing, technical approach, price, HUD compliance, and diversity outreach.
