Customer Contact East 2026
Organized by Customer Service & Experience Transformation Summit, 2026-10-21
The Customer Contact East 2026 conference brings together senior executives responsible for customer contact operations, service delivery, and experience transformation.
- Dates
- Apr 12-15, 2026
- Location
- Fort Lauderdale, FL
- Deadline
- -
- Attendees
- 500
- Vendors
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About this conference
The Customer Contact East 2026 conference brings together senior executives responsible for customer contact operations, service delivery, and experience transformation. The event focuses on scalable service models, integrated AI and automation in contact centers, and customer-centric operational change. Attendees can expect practical insights into operationalizing customer service strategy, integrating AI, aligning contact-center value with business outcomes, omnichannel contact-center design, process automation, and personalization for customer engagement. Interactive workshops will cover metrics, governance, and workforce optimization in contact environments, alongside networking opportunities and vendor showcases.
Attendee roles and functions
Roles and teams represented at Customer Contact East 2026
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Conference verticals
Public-sector and commercial markets covered by this event
Vendors at this conference
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